HighlyGlow Return and Refund Policy

Effective Date: [08-Feb-2025]

At HighlyGlow, we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You have [2] days from the date of delivery to initiate a return.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Certain items, such as [list any non-returnable items like skincare, opened cosmetics, or custom products], are non-returnable due to hygiene and safety reasons.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within [3] business days to your original payment method.
• Shipping costs are non-refundable, and return shipping fees may apply.

Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, contact us within [2] days of receiving your item.

Return Process

1. Contact our support team at [Highlyglow@gmail.com -Phone : 03151334573] with your order details.
2. We will provide you with return instructions and a shipping address.
3. Securely package your item and ship it back to us.
4. Once received, we will process your return or refund accordingly.

Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider as processing times may vary.
• If you still need assistance, contact us at [Uzairkhan23123@gmail.com].

Contact Us

For any return or refund inquiries, reach out to us at [Highlyglow@gmail.com].